Reservation of “tourism” accommodation or pitches by private individuals

Version valid as of 06/09/2024

Campsite contact details :

DEFINITIONS :

ORDER or RESERVATION or RENTAL: Purchase of Services. SERVICES: seasonal rental of accommodation or bare “tourism” pitches. ACCOMMODATION: Tent, caravan, mobile leisure home and light leisure home.

ARTICLE 1 – SCOPE OF APPLICATION

These General Terms and Conditions of Sale apply, without restriction or reservation, to all purchases of accommodation services (rental of accommodation or bare pitches) offered by the Manoir de Bezolle campsite, hereinafter referred to as “the Campsite”, to customers, hereinafter referred to as “the Customer”, on its website www.campingmanoirdebezolle.com, or by telephone, post or electronic mail (e-mail). The main characteristics of the Services are presented on the website www.campingmanoirdebezolle.com or in written form -paper or electronic- in the case of reservations made by means other than a distance order. The Customer is obliged to familiarize himself/herself with them before making a Reservation. The choice and purchase of a Service is the sole responsibility of the Customer.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Campsite, and in particular those applicable to other sales channels for Services. These General Terms and Conditions of Sale are accessible at all times on the website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is that in force on the website or communicated by the Campsite on the date the Reservation is made by the Customer.

In the absence of proof to the contrary, the data recorded in the Camping’s computer system constitutes proof of all transactions concluded with the Customer. Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right, at any time, to access, rectify and, if the processing is not essential to the execution of the order and the stay and their consequences, to object to all his personal data by writing, by post and providing proof of his identity, to : Camping Manoir de Bezolle, 45 route de Remondot, 58110 Saint Péreuse. The customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them either by ticking the appropriate box before completing the online order procedure, or by accepting the general terms and conditions of use of the www.campingmanoirdebezolle.com website, or, in the case of offline bookings, by any other appropriate means. Booking a holiday implies full acceptance of our General Terms and Conditions of Sale.

ARTICLE 2 – RESERVATIONS

Reservations become effective only with the agreement of the campsite. The reservation becomes firm only on receipt of the deposit of 30% of the basic rate and the reservation contract dated and signed by the Customer. It is the Customer’s responsibility to check the accuracy of the information on the booking contract and to notify the Campsite immediately of any errors. Any reservation made on the www.campingmanoirdebezolle.com website constitutes the formation of a contract concluded remotely between the Customer and the Campsite. All reservations are nominative and cannot, under any circumstances, be transferred.

ARTICLE 3 – PRICES

The rental rates offered by the Campsite are available on the website www.campingmanoirdebezolle.com, or on any other Campsite information medium, and are valid for the current year.
Prices are given in euros, all taxes included.

These rates are firm and non-revisable during their period of validity as indicated on the www.campingmanoirdebezolle.com website, in the e-mail or in the written proposal sent to the Customer. Beyond this period of validity, the offer is null and void and the Campsite is no longer bound by the prices. Prices do not include processing and administration costs, which are invoiced in addition under the conditions indicated on the www.campingmanoirdebezolle.com website or in the information (mail, e-mail, etc.) communicated to the Customer beforehand. The payment requested from the Customer corresponds to the total amount of the purchase, including these charges.

3.1.
TAXE DE SÉJOUR

The tourist tax, collected on behalf of the commune / Communauté de Communes, is not included in the rates. The amount, which varies according to destination, is €0.55 per person (over 18) per night on the campsite.

ARTICLE 4 – TERMS OF PAYMENT

4.1.
ACOMPTE

Sums paid in advance are deposits.
They constitute an advance on the total price due by the customer.

A deposit of 30% of the amount of the services booked is required at the time the Reservation is made by the Customer.
It must be paid on receipt of the final rental contract, attached to the copy to be returned.
It will be deducted from the total amount of the reservation.

No refund will be made by the campsite in the event of cancellation by the customer.

4.2.
PAIEMENTS

The balance of the stay must be paid in full 30 days before the arrival date (otherwise the rental will be cancelled).

4.3.
NON-RESPECT DES CONDITIONS DE PAIEMENT

In addition, the Campsite reserves the right, in the event of non-compliance with the above payment conditions, to suspend or cancel the Reservation made by the Customer after formal notice has remained without effect.

ARTICLE 5 – SUPPLY OF SERVICES

5.1.
MISE A DISPOSITION ET UTILISATION DES PRESTATIONS

Arrivals for accommodation rentals and pitches are from 4.00 pm to 7.00 pm and departures before 10.00 am. Late arrivals must be expressly notified to the campsite. No refunds will be made for late arrivals, and no reduction will be made on the original price.

The accommodation and pitches are intended for a specific number of occupants at the time of rental and may under no circumstances be occupied by a greater number of people. The accommodation and pitches must be returned in the same state of cleanliness as when delivered. Failing this, the tenant will be required to pay a fixed fee of €50 for cleaning (and €150 for the gîte). Any damage to the accommodation or its accessories will be immediately repaired at the tenant’s expense. The inventory at the end of the rental period must be exactly the same as at the beginning.

Campsite pitch: the basic package includes a pitch for a vehicle and a tent, or a vehicle and a caravan, or a camper van, for 1 or 2 people, access to sanitary facilities and campsite facilities. Electricity terminals on pitches and rental units: it is strictly forbidden to recharge a vehicle at these terminals. Recharging points are available in nearby Château Chinon.

5.2.
DÉPÔT DE GARANTIE

For accommodation rentals (mobile homes, chalets, lodge tents), a security deposit of €400 is required from the customer on the day the keys are handed over, and is returned on the day the rental ends, subject to deduction of any repair costs. The deposit for the gîte is €800 and €200 for the private room or marquees. This deposit, payable only by cheque or cash, is a guarantee that the accommodation will be returned in good condition and clean, but in no way constitutes a limit of liability. The withholding of the deposit does not preclude additional compensation in the event of costs exceeding the amount of the deposit. Please note: the €400 deposit will be retained in full in the event of any breach of the smoking ban in the accommodation. Any complaint about the condition or inventory of the accommodation must be notified no later than 48 hours after arrival.

ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER

No discount will be granted for late arrivals, early departures or changes in the number of people (whether for all or part of the planned stay).

6.1.
MODIFICATION

In the event of a change in dates or number of people, the campsite will do its utmost to accommodate requests for date changes within the limits of availability.
In all cases, this is simply an obligation of means, and the Campsite cannot guarantee the availability of a pitch or accommodation, or of another date.
In such cases, a supplement may be requested.

Any request to reduce the length of your stay will be considered by the Campsite as a partial cancellation, the consequences of which are governed by article 6.3.

6.2.
INTERRUPTION

Early departure does not entitle the campsite to any refund.

6.3.
ANNULATION

In the event of cancellation of the Reservation by the Customer after its acceptance by the Campsite, for any reason whatsoever, the deposit paid at the time of Reservation, as defined in article 4 – PAYMENT CONDITIONS of these General Terms and Conditions of Sale, will be automatically acquired by the Campsite, by way of compensation, and may not give rise to any reimbursement whatsoever. In all cases of cancellation, the processing and management fees (article 3) will be retained by the Campsite. Cancellations made less than 30 days before the start of the rental period must still be paid in full. The customer is free to take out individual cancellation insurance, to cover himself in the event of illness or accident forcing the customer to cancel his stay. This insurance may also cover the risks listed in article 6.4.2 or article 6.4.3.

6.4.
ANNULATION EN CAS DE PANDEMIE

6.4.1. In the event of total or partial closure of the establishment during the dates of the booked stay (which is assimilated to a measure of total or partial prohibition of reception of the public, insofar as the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not imputable to the Campsite, the sums paid in advance by the Customer for the booking of the stay will be the subject of the issuance of a non-refundable credit note valid for 12 months. 6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, in the event of any cancellation of the stay duly justified by the fact that the Customer is affected by COVID 19 (infection) or any other infection considered to be part of a pandemic, or is identified as a contact case, and that this situation would jeopardize his/her participation in the stay, the Campsite will issue a non-refundable credit note valid for 12 months at the end of the validity period. Any processing and management fees as stipulated in the general terms and conditions will be retained by the Campsite. In all cases, the customer must provide proof of the event making him/her eligible for this right of cancellation.

6.4.3. Notwithstanding the provisions of article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to government measures preventing participants from travelling (general or local confinement, travel bans, border closures), even though the campsite is able to fulfil its obligation and welcome Customers, the Campsite will issue a credit note corresponding to the sums paid by the Customer, after deduction of processing and administration costs (article 3), which will be retained by the Campsite.
This non-refundable and non-transferable credit note will be valid for 12 months.

ARTICLE 7 – CUSTOMER OBLIGATIONS

7.1.
ASSURANCE RESPONSABILITE CIVILE

Customers staying on a pitch or in accommodation must be covered by third-party liability insurance.
A certificate of insurance may be requested from the customer before the start of the service.

The campsite declines all responsibility in the event of theft, fire, bad weather or other accidents for which the customer is responsible.

7.2.
ANIMAUX

Pets are allowed free of charge, except for1st and2nd category dogs, under the responsibility of their owners, with up-to-date vaccination records.
Pets must be kept on a leash, are not allowed near the swimming pool, and their owners must pick up after them.
Under no circumstances may pets be left alone on the pitch or in the rental unit, and their barking must not disturb the neighbors.
In the event of non-compliance, the campsite may order the eviction of the dog and its owner.

7.3.
RÈGLEMENT INTÉRIEUR

Rules and regulations are posted at the entrance to the establishment and at reception.
Customers are required to read and respect these rules.
They are available on request.

7.4.
PERSONNE SUPPLEMENTAIRE ET/OU VISITEUR

If, on arrival or during your stay, the number of guests exceeds that specified on the contract, the campsite reserves the right to refuse to accept guests, and to charge an additional fee in accordance with the current rates.
For security reasons, all visitors must report to reception and pay the applicable fee.

ARTICLE 8 – RIGHT OF WITHDRAWAL

Le Camping reminds you that activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of article L221-28 of the French Consumer Code.

ARTICLE 9 – PROTECTION OF PERSONAL DATA

The Camping, the writer of the present document, implements personal data processing whose legal basis is :

  • Or the legitimate interest pursued by Camping when it pursues the following purposes:

– canvassing – managing relations with customers and prospects, – organizing, registering and inviting customers to the Service Provider’s events, – processing, executing, canvassing, producing, managing and following up customers’ requests and files, – drafting deeds on behalf of customers.

  • Or to comply with legal and regulatory obligations when it implements processing for the following purposes:

– the prevention of money laundering and the financing of terrorism and the fight against corruption, – invoicing, – accounting. Camping only keeps data for as long as is necessary for the operations for which it was collected, and in compliance with current regulations. In this respect, customer data is kept for the duration of the contractual relationship, plus 3 years for promotion and prospecting purposes, without prejudice to retention obligations or limitation periods. With regard to the prevention of money laundering and the financing of terrorism, data is kept for 5 years after the end of the relationship with the Campsite. For accounting purposes, data is kept for 10 years from the end of the financial year.

Prospective customers’ data will be kept for a period of 3 years if no participation or registration in Camping events has taken place. The data processed is intended for authorized Camping staff. Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, question, limit, portability and delete data concerning them. Data subjects also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interests of Camping, as well as the right to object to commercial canvassing. They also have the right to define general and specific directives defining the way in which they intend the above-mentioned rights to be exercised after their death.

  • By e-mail to the following address: contact@campingmanoirdebezolle.com
  • Or by post to the following address: Camping Manoir de Bezolle, 45 Route de Remondot, 58110 Saint Péreuse, accompanied by a copy of a signed identity document.

Data subjects have the right to lodge a complaint with the CNIL.

ARTICLE 10 – INTELLECTUAL PROPERTY

The content of the www.campingmanoirdebezolle.com website is the property of the Campsite and is protected by French and international intellectual property laws. Any reproduction, distribution or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright. In addition, the Campsite retains ownership of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer’s request) with a view to providing the Services to the Customer. The Customer therefore refrains from reproducing or exploiting said studies, drawings, models, prototypes, etc., without the express, written and prior authorization of the Campsite, which may require financial consideration. The same applies to names, logos or, more generally, any graphic representation or text belonging to or used and distributed by the Service Provider.

ARTICLE 11 – APPLICABLE LAW – LANGUAGE

The present General Terms and Conditions of Sale and the operations arising therefrom are governed by and subject to French law. The present General Terms and Conditions of Sale are written in French. In the event of translation into one or more foreign languages, the French text shall prevail in the event of litigation.

ARTICLE 12 – DISPUTES

All disputes arising from the purchase and sale transactions concluded in application of these general terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences and consequences, and which cannot be resolved between the Campsite and the Customer, will be submitted to the competent courts under the conditions of common law. The Customer is hereby informed that, in the event of a dispute, he/she may have recourse to a conventional mediation procedure or to any other alternative dispute resolution method. In particular, he may have free recourse to the following Consumer Mediator: CM2C, 49 rue de Ponthieu, 75008 Paris – Telephone: 01 89 47 00 14 – E-mail: cm2c@cm2c.net – https://www.cm2c.net

 

ARTICLE 13 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE

The Customer acknowledges having been informed, prior to making the Reservation, in a legible and comprehensible manner, of the present General Terms and Conditions of Sale and of all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required in application of the decree of October 22, 2008 relating to prior consumer information on the characteristics of rental accommodation in open-air hotels and in particular:

  • The essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
  • The price of Services and ancillary costs ;
  • Information relating to the identity of the Campsite, its postal, telephone and electronic contact details, and its activities, if not obvious from the context;
  • Information on legal and contractual warranties and how they apply; the functionalities of digital content and, where applicable, its interoperability;
  • The possibility of resorting to conventional mediation in the event of a dispute ;
  • Information on termination and other important contractual conditions.
  • The fact that a natural person (or legal entity) places an order on the www.campingmanoirdebezolle.com website implies full acceptance of these General Terms and Conditions of Sale, which is expressly recognized by the Customer, who waives the right to invoke any contradictory document that may be unenforceable against the Campsite.